Project management

Avior provides project management services to a range of clients, including US Federal Government Departments and Agencies. Our agile project management team is fluent in managing all aspects of the project development life cycle, helping you identify and address risks and issues early to ensure projects are on time and on budget. Our project managers work as liaisons, analyzing and building out requirements through check-ins and functionality demos.

We provide:

• Project Planning
• Risk Management
• Change Management
• Identification and Management of Requirements
• Configuration Management
• Client Relationship Management

Product Management

We recognize the distinct differences between project and product management, and offer services in both. Our SaaS product management team members are well versed in outlining product strategy, defining and outlining product roadmaps, and bridging the gap between various functional groups. We understand the importance of being the voice of the end-user, and make sure to get face time with our clients to guarantee feature requirements fully solve the problem at hand. 

Support

Our dedicated help desk team specializes in a unique service desk model that provides unparalleled technical support. With an average resolution time of under 2 hours, our support specialists become not only product experts, but learn the ins and outs of the full business process to ensure top-notch support. We deliver quick and effective solutions so our clients can focus on their tasks and goals. We use tools like SalesForce and JIRA to make sure that all of our support interactions are properly tracked and organized in one place, ensuring fast and personalized support. Customer satisfaction surveys are conducted when a ticket is closed so we are always aware of how we are doing and how we can improve to ensure a white glove service experience for all of our users.

Customer Success

Our customer success team builds and maintains relationships with our clients and are well versed in their specific business process needs. We ensure client development requests are in line with the project and release schedules, and act as liaisons between external teams to facilitate any issues that may arise. With creativity, care, and positivity, partner leads build and maintain professional relationships with our clients, creating an understanding that their success is our success.

The role of our customer success leads includes:

• Serving as the primary point of contact
• Guiding discussion around new ideas and enhancements
• Providing demos of new and upcoming features
• Performing regular check-ins and continuous support